Help

Setting up FlexFace takes a few minutes. If your question isn’t answered here, write to me.

Setup

Install FlexFace

1. On your phone, with your watch paired, open FlexFace in the Connect IQ Store. Or open the Connect IQ Store (the Connect IQ app, or Garmin Connect’s Connect IQ section) and search for FlexFace.
2. Install it on your watch.
3. On the watch, FlexFace becomes the active face. If it doesn’t, choose it from your watch faces.

FlexFace runs on these watches. The store installs the build for your model.

Change the settings on your phone

In the Connect IQ app, open your watch’s faces, then FlexFace, then Settings. The settings come in this order:

• Theme, Metrics style, Metrics accent and Font: how the face looks.
• Always-on content: what the face shows while your watch rests in always-on mode.
• Data preset: what the face shows. Everyday, Recovery, Performance and Outdoor are ready-made; Custom is yours.
• Custom: left / middle / right metric, Custom: context line and Custom: ring: the parts of the Custom preset. They apply only while the data preset is Custom.

Save, and the watch updates within a few moments while it’s connected to your phone.

Change the preset and theme on the watch

The watch has its own small menu for the two settings you change most. Open your watch’s face menu (hold the menu button, or hold an empty spot on the face), choose FlexFace’s Customize, then Data preset or Theme. The exact labels depend on your watch. The phone and the watch always show the same values.

From the configurator to your watch

The configurator shows you any face before you buy it, but a website can’t send settings to your watch. To get the face you built:

1. Keep the configurator open, or copy its link.
2. On your phone, open FlexFace’s settings as above.
3. Set each setting to what the configurator shows. Both use the same names, in the same order.

The configurator’s Screen only picks the size it shows the face at; your watch already knows its own.

Install and compatibility

My watch isn’t listed

FlexFace needs a round AMOLED screen of 390 to 466 pixels. It doesn’t run on memory-in-pixel screens (such as the fēnix 7 or Forerunner 955), on square screens, or on smaller round ones. The watches page lists every supported model and what isn’t supported.

It works on one of my watches but not on another

Each model has its own build, sized for its screen, so install FlexFace from the Connect IQ Store on each watch. A file copied from one watch won’t run on another.

After an update, nothing changed

Sometimes a watch keeps running the previous version of a face after an update, until the face is selected again. Choose another face, then FlexFace again, and the new version runs.

Settings

My changes don’t show on the watch

Settings reach the watch through your phone, so the watch needs to be connected (Bluetooth on, the Garmin Connect app running). Save the settings, then give the watch a few moments. If they still don’t show, select FlexFace again from your watch faces.

Where is the always-on setting?

Always-on content chooses what the always-on face shows: the time, the time and date, or those and the weather. It shows only while your watch uses always-on mode: turn on Always On in your watch’s display settings.

Holding a metric opens a Garmin screen

On a touchscreen watch, hold a metric, the context line, the weather, the ring or the battery, and the watch opens its own screen for it: heart rate opens Heart Rate, the weather opens Weather, and so on. Hold anywhere else for the watch’s face menu. On watches without a touchscreen, use the watch’s buttons as usual.

Can I set up Custom on the watch?

You can choose Custom as the data preset in the watch’s menu. Its metrics, context line and ring are set on your phone, where there’s room to pick from every metric.

Data

A metric shows a dash instead of a value

The watch has no value for it at the moment: the sensor hasn’t measured yet (Pulse Ox, sleep score and Body Battery need time), or your watch doesn’t provide that metric. FlexFace shows -- rather than a gap or a wrong number. See what FlexFace can show.

The weather looks dim or is missing

Weather comes to your watch from your phone. When the last report is more than two hours old, FlexFace dims it, so you can tell it may be out of date. -- means the watch has no weather yet: check that your phone is connected and that location is allowed for Garmin Connect.

The ring shows the battery instead of my metric

When the ring’s metric has no value, the ring shows the battery rather than an empty ring. It switches back once the metric has a value.

Purchase

Is there a free trial?

No. Garmin’s store doesn’t offer trials for watch faces. Instead, the configurator lets you build and see any FlexFace face before you buy, and Garmin offers a refund within 48 hours of a purchase.

How do I get a refund?

Refunds go through Garmin, which sells FlexFace in its Connect IQ Store. Request one within 48 hours of your purchase, as Garmin’s support explains. If anything is unclear, write to support@flexface.app.

Can I use FlexFace on another watch, or after reinstalling?

Garmin’s store keeps track of your purchases on your Garmin account, and it decides where a purchase can be installed again. Garmin’s support has the current answer for reinstalling and for a second watch.